Privacy Policy

Welcome to Prestige Fragrance ("we," "our," "us"). Your privacy is important to us, and this Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit or make a purchase from our website (the "Site").

1. Contact Information

If you have any questions about this Privacy Policy, need more details about our data practices, or want to file a complaint, you can reach us via email or through our contact page on the Site.

2. Collection of Personal Information

We collect various types of personal information when you interact with our Site, including:

Device Information

  • Purpose: To optimize your browsing experience and improve our Site.

  • Data Collected: Web browser version, IP address, time zone, pages viewed, search terms, and site interactions.

  • Source: Automatically collected through log files and other tracking technologies.

  • Shared With: Shopify (our store platform).

Order Information

  • Purpose: To fulfill orders, process payments, arrange shipping, and provide customer support.

  • Data Collected: Name, billing and shipping address, payment details, email, and phone number.

  • Source: Provided by you during checkout.

  • Shared With: Shopify (for order processing and fraud prevention).

Customer Support Information

  • Purpose: To provide customer service and track order inquiries.

  • Data Collected: Any details provided when contacting our support team.

  • Source: Collected directly from you.

3. Sharing Personal Information

We share your data only when necessary to provide our services, comply with legal obligations, or improve customer experience. Examples include:

  • Shopify: Our store platform processes orders and transactions.

  • Legal Requirements: To comply with regulations or respond to legal requests.

4. Use of Personal Information

We use your data for:

  • Order fulfillment and shipment tracking.

  • Customer support and inquiries.

  • Fraud prevention and security.

  • Marketing, promotions, and special offers.

5. Legal Basis for Processing (GDPR Compliance)

If you reside in the EEA, we process your personal information under the following lawful bases:

  • Your consent.

  • Contract fulfillment.

  • Compliance with legal obligations.

  • Legitimate business interests.

6. Data Retention

We retain personal information as long as necessary for order processing, legal compliance, and improving our services. You may request deletion of your data at any time.

7. Automated Decision-Making

We use automated processes to detect fraudulent transactions. Shopify applies temporary blacklists for repeated failed transactions.

8. Your Rights

Under GDPR (EEA residents) and CCPA (California residents), you have rights to:

  • Access, update, or delete your personal information.

  • Request data portability.

  • File a complaint with your data protection authority.

To exercise these rights, contact us via our email or contact page.

9. Do Not Track Signals

Our Site does not alter data collection in response to Do Not Track signals from browsers.

10. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices. The latest version will always be available on our Site.

11. Complaints

If you are unsatisfied with how we handle your data, you have the right to contact the relevant data protection authority.

Thank you for choosing Prestige Fragrance! We value your privacy and are committed to protecting your data.